Refund & Returns Policy

Last Updated: August 18, 2024

Thank you for shopping at theexitart.com. We are committed to ensuring that you are completely satisfied with your purchase. This Refunds and Returns Policy explains how you can return a product, our conditions for returns, any associated costs, and the timeframe for receiving a refund. If you have any questions or need assistance, please feel free to contact us.

1. Eligibility for Returns

To be eligible for a return, please ensure that:

  • The item was purchased within the last 14 days.
  • The item is in its original condition, unused, and in its original packaging.
  • The item is not a customized or personalized product, as these are non-returnable unless defective or damaged.

If your item meets these conditions, you may initiate a return.

2. Initiating a Return

To initiate a return, please follow these steps:

  1. Contact Customer Support: Email us at [email protected] with the subject line “Return Request” and include your order number, the reason for return, and any relevant photos if the product is damaged or defective.
  2. Wait for Confirmation: We will respond within 2 business days to confirm your return eligibility and provide you with the return shipping instructions, including the return address.
  3. Return the Item: Securely package the item in its original packaging and ship it to the provided address.

Please note that customers are responsible for return shipping costs unless the item is defective or incorrect due to our error.

3. Non-Returnable Items

Certain items are non-returnable, including:

  • Customized or personalized jewelry items, unless they are defective or damaged.
  • Items not in their original condition, such as items showing signs of wear, damage, or missing parts.

4. Return Shipping Costs

  • Customer-Initiated Returns: You are responsible for covering the return shipping costs if you decide to return a product for reasons other than defects or incorrect items.
  • Defective or Incorrect Items: If you received a defective or incorrect item, we will cover the return shipping costs. Please contact us before shipping the item back.

5. Timeframes for Refunds

Once we receive and inspect your returned item, we will notify you by email regarding the status of your refund.

  • Processing Time: Returns are processed within 5 business days of receiving the returned item.
  • Refund Issuance: If the return is approved, we will issue a refund to your original payment method within 10 business days. It may take additional time for the refund to appear on your statement, depending on your financial institution’s processing times.

6. Refunds for Damaged or Defective Products

If you receive an item that is damaged or defective, please contact us within 7 days of delivery at [email protected] with photos of the damage or defect. We may offer a replacement, exchange, or full refund at our discretion.

7. Exchanges

Currently, we do not offer direct exchanges. If you wish to exchange a product, please initiate a return for a refund and place a new order for the desired item.

8. Contact Information for Returns and Refunds

If you have any questions regarding your return or refund, please reach out to our customer support team:

This policy is designed to make your return process smooth and transparent. We are committed to ensuring a positive shopping experience, and our customer support team is here to help with any concerns you may have.